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Return information

REMOVAL PERIOD

When purchasing products, the consumer has the option to dissolve the contract without giving any reason within 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

RIGHT OF WITHDRAWAL

During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer makes use of his right of withdrawal, the costs of return will not exceed the cost of the return.

REFUND RETURNS

If the consumer has paid an amount for the product, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.
Further information about returns can be found in Dear Vinyl's general terms and conditions.